Privacy Policy

At Joys Bubble Tea Ltd, accessible from www.joysbubbletea.com, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information when you use our website, create a member account, or interact with us:

Personal Identification Information: Name, email address, phone number, and postal address.
Account Information: Details provided when creating an account, such as username and password.
Order & Loyalty Information: Details about your purchases (products ordered, order date, delivery address,

payment details), loyalty points earned, and redemption history.

Saved Payment Details: If you choose, you may securely store bank or payment card details for future purchases. These are processed and stored by our payment provider, not directly by us.
Technical Data: IP address, browser type, operating system, and information about how you use our website (cookies, device identifiers, log data, etc.).
Communication Data: Any correspondence with us, including customer service inquiries, feedback, and support requests.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To provide, process, and fulfil customer orders and services.
To manage your loyalty program membership, including awarding points and providing rewards.

To provide customer support and respond to your requests.
To communicate with you about your account, orders, feedback, promotions, and updates (where you have consented).
To improve our website and services through analytics and feedback.
To ensure the security of our services and prevent fraud or misuse.
To comply with legal obligations and protect our rights.

Legal Basis for Processing:

Performance of a contract (e.g. fulfilling orders, managing loyalty membership).
Consent (e.g. for marketing communications, storing payment details).
Legal obligation (e.g. record-keeping for tax purposes).
Legitimate interests (e.g. improving our website, preventing fraud).

3. SHARING YOUR INFORMATION

We may share your data with third parties only where necessary:

Service Providers: Third-party companies that perform services on our behalf, such as payment processing, secure storage of card details, delivery services, analytics, and marketing tools.
Legal Requirements: To comply with laws, regulations, or legal requests, or to protect our rights and those of others.

We do not sell your personal information to third parties.

4. DATA RETENTION

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.

Loyalty account data may be retained for as long as your account is active. If you request account deletion, we may still retain limited records for legal or tax compliance.

5. INTERNATIONAL TRANSFERS

Some of our service providers (e.g. payment processors, analytics providers) may process or store your data outside the UK/EEA. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or UK adequacy decisions, to protect your data.

6. MARKETING COMMUNICATIONS

If you have opted in to receive marketing communications from us, you can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. DATA PROTECTION & SECURITY

We take the security of your personal information seriously. Measures include encryption, secure servers, and restricted access.

Payment details saved in your account are not stored directly by us but by a secure, PCI-compliant payment provider.

While we strive to protect your personal data, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. YOUR RIGHTS

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the following rights:

• Access: The right to request copies of your personal information.

Correction: The right to request correction of inaccurate or incomplete data.
Deletion: The right to request deletion of your personal data under certain conditions.
Restriction: The right to restrict how we process your information.
Data Portability: The right to request that we transfer your data to another provider (where technically feasible).
Objection: The right to object to processing, particularly for marketing.
Withdrawal of Consent: The right to withdraw consent at any time (e.g. for marketing or cookies).

To exercise any of these rights, please contact us using the details below. We may request proof of identity before fulfilling your request.

If you are dissatisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

9. COOKIES

Our website uses cookies and similar technologies to enhance user experience, provide login functionality, remember your preferences, and analyse site traffic. You can choose to accept or decline cookies via our cookie banner or your browser settings. Disabling cookies may prevent you from accessing some features. For more information, please see our Cookie Policy.

10. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised Privacy Policy on this page. We encourage you to review it periodically for updates.

12. CONTACTING US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Joys Bubble Tea Ltd

Email: info@joysbubbletea.com